DISCLOSURE
About NEO
Neo Consultants Limited is a Licensed Financial Advice Provider issued by the FMA to provide financial advice services. Financial Services Provider Number-1004299.
Nature and Scope of Financial Advice Services
We provide financial advice on Loans and mortgages.
Products we can advise on:
- Home Loan
- Construction/Development Loan
- Commercial Real Estate Loan
- Bridging Finance
- Private Loan
Product providers we may recommend (list all of these)
This part coming soon.
Fees and Expenses
The actual fee charged to you will depend on the nature and scope of the advice or service we provide. We will discuss and agree the actual fees with you before we proceed and explain how they are payable.
In most cases, we do not charge any fee, expense or other amount for the financial advice provided to you or for implementing that advice. Our remuneration is paid by the product providers by way of commission. This particularly applies to loans arranged with banks, certain non-bank lenders do not pay commissions so a fee is charged on settlement only, no fee will be charged to process an application. All and any such fees will be clearly disclosed before you commit to any financial transaction.
However, we may charge a fee for the financial advice service provided to a client where a client repays a residential home loan within a defined time (being 24 or 27 months) from the date it is drawn down. This is known as claw back.
Whether a fee will be charged, the way it will be charged and the date by which the fee will be payable, will be advised when the financial advice service is provided to the client. Please also see our Terms of Engagement for clarification.
Other costs
Where other costs are incurred in the process of providing our advice and services to you, you will be liable for these costs. These costs may arise from incidentals such as travel costs and photocopying. However, we will agree all additional costs with you prior to incurring them.
Conflicts of interest (if any)
We are here for our clients and to advise you as best we can. Your interests are our priority although we do have business relationships with product providers also. From time to time our product providers assist us with funding so we can bring our advisers together for conferences and professional development training. We also receive remuneration from some product providers such as commissions.
We manage these conflicts of interest by ensuring that we prioritise your interests above our own. The advice we provide is based on understanding your goals and circumstances and providing recommendations which are based on research. I have a Register of Conflict which allows me to actively manage any conflicts which arise.
Our internal complaints process
If you have a problem, concern or complaint about any part of our advice or service, please tell us so that we can try to fix the problem.
Please reach us via email at info@neomortgage.co.nz. We will reply to you within 24 hours.
Our external complaints process
If your complaint cannot be resolved by us, we encourage you to refer your complaint to our external disputes resolution scheme- Financial Services Complaints Limited. See fscl.org.nz or call 0800 347 257 for information on the FSCL Scheme. This process may take several weeks, as the procedure is overseen by an independent adjudicator. This service will cost you nothing and will help us resolve any disagreement.
You can contact FSCL services at:
Address: PO Box 5967, Wellington 6140
Landline: 0800 347 257
Email: complaints@fscl.org.nz
Duties information
I am bound by the duties of the Financial Markets Conduct Act to:
- Meet the standards of competence, knowledge and skill set out in the Code of Conduct,
- Give priority to the clients’ interest and Exercise care, diligence and skill, and
- Meet the standards of ethical behavior, conduct, and client care set out in the Code of Conduct.